Restaurant User Flow
This story depicts my recent progress through tracking and researching the customer flow and interaction within the restaurant industry.
Research
Interviews and Surveys
“I rarely eat out due to the pandemic and worrying about my safety”
“I wish there was a way that you could order food ahead of time so that it was there when our table was ready”
“I don’t eat out because it isn’t the same anymore. I am waiting for things to go back to normal.”
“I always forget my reading glasses and then I get embarrassed when my server comes over to take my food order because I can’t see.”
How Might We’s…
How might we ensure that our customers are able to access menus in a way that is inclusive and accessible to all visual and hearing abilities.
How might we ensure traditionality and fine dining to our customers.
How might we minimize contact between customers and employees so that customers feel safe and comfortable.
ideation
Top Features Found:
IPAD MENU- Tablet with accessibility features such as audio and visual enhancements for menu
Order Ahead- Order food for your table ahead of time or to-go with your phone
Order Online- Order food on ipad in person and pay with ipad
Livestream- To ensure safety and stature, a livestream can help
prototype
This prototype is a play by play of the above wireframe